Implementation & Delivery

Seamless implementation to meet your goals.

Implementation and Delivery

 

Seamless utility implementation to meet your customer experience goals.

Get to Results Faster With Proven Utility Customer Experience Delivery

 

In the world of utility customer solution design, setup, and implementation, a “one size fits all” approach will never do.  Because EnergySavvy deeply understands the wide range of technical, structural, regulatory and regional utility challenges—and how to overcome them—our expert Client Engagement team adapts each project to meet the unique needs of every utility client.

And our dedication to client success doesn’t end with solution implementation. We maintain this close partnership to ensure that each one of our more than 30 utility customers gets the most out of our software and services to achieve their customer experience transformation goals.

Through a collaborative discovery and implementation process, EnergySavvy’s Client Engagement team:

Co-develops a detailed set of project objectives, KPIs, timelines, and design specifications.

Designs scalable, flexible solutions based on each utility’s unique requirements and business goals.

Supports clients every step of the way with weekly progress and status meetings.

Easily integrates with existing utility platforms and systems.

Executes the plan with a focus on speed-to-value and iterative development.

Offers continued support via email and phone after launch to ensure long-term success.

“Our EnergySavvy Client Engagement Manager was extremely beneficial to have on the larger group because of his proactive nature and desire to find solutions rather than setup road blocks to why something can’t be done. He works well with each member of the team, keeps things on schedule and within budget. By far one of the best vendor relationships we have.”

-Terry Rother, Salt River Project

Ready to implement your customer experience strategy?