Customer Experience Transformation


Customer Experience Transformation

 

Expert guidance for your utility customer experience transformation.

The Customer Experience Transformation Challenge

 

More than ever before, a utility’s senior customer executives are tasked with charting their organization’s course at a challenging and uncertain time. The range of energy options continues to grow, while at the same time customers’ expectations around their digital experiences are rising.

But in an environment of aging systems, siloed teams and processes, and increasing regulatory, competitive and revenue challenges—how can a utility begin to chart their course towards customer experience transformation?

Real Solutions for Top Customer Experience Challenges

 

EnergySavvy’s Customer Experience Transformation (CXT) practice leverages seasoned utility solution leaders to help guide your organization though the process of diagnosis, and of designing and implementing strategic solutions to your most pressing customer experience and transformation issues.

EnergySavvy’s expert advisory team will help develop and execute a Customer Experience Transformation plan in such areas as:

Benchmarking current customer experience maturity and capabilities

Utility customer journey mapping and operational redesign workshops

Crafting a strategic customer experience transformation roadmap

Customer experience organizational design, project deployment, and operations

Our Process

 

Drawing on the experience of more than 10,000 meetings with utility leaders and executives across the country, EnergySavvy has developed a proven process for modernizing the utility customer experience:

 

1. Onsite workshops

We investigate critical challenges, then help map opportunities, benchmark a utility’s customer experience maturity, and develop a CXT action plan.

2. Strategic Initiatives

These tranformation initiatives may include customer journey definition and mapping, solution design, project scoping, and future roadmap development.

3. Expert assistance

We can help with actual project execution, management, auditing and advisory services, marketing, industry research, and best practices.

The relationship has been phenomenal. EnergySavvy’s products have been a huge success, but it’s more than that. It’s the team that is truly invested and dedicated to making us successful. We have a shared roadmap, a great success story and a team built on partnership and trust.

-Maggie Gibbs, Arizona Public Service

Ready to plan your customer experience transformation?