DSM / Energy Efficiency

DSM / Energy Efficiency

 

Boost program enrollment and improve processes—all while improving customer and contractor satisfaction.

The DSM / Energy Efficiency Challenge

 

Managing complex programs with multiple stakeholders and contractors is challenging no matter what the size—and even more so with manual processes, limited insights into critical metrics, and a piecemeal of solutions to connect. To make matters worse, poorly managed programs can overrun budgets and not hit savings targets.

The EnergySavvy Solution

The Complete DSM/EE Platform

From energy audits to next best actions to M&V 2.0, EnergySavvy’s Utility Customer Experience (UCX) platform helps utilities optimize their energy efficiency programs by boosting enrollment and customer engagement, streamlining program operations and empowering customers to take control of their energy usage—all while improving contractor and customer satisfaction.

Powering some of the top EE programs in the country, EnergySavvy leverages advanced analytics to develop personalized recommendations for each customer that are delivered via any channel, automates time-consuming manual processes, and enables utilities to immediately improve programs using up-to-the-minute analytics.

EnergySavvy is the preferred software to work in currently for American Installations team members…

— Wyatt Couture, American Installations

Solutions to Key DSM / Energy Efficiency Challenges

Income-QualifiedEngagement

Utilities can have multiple low-to-moderate income (LMI) offers and programs—each with its own eligibility requirements and enrollment processes, making it difficult for customers to know which are right for them or how to enroll.

EnergySavvy’s UCX platform brings together customer data from multiple sources and prioritizes offers for each customer based on their customer profile, energy usage, premise data, and more. This enables program managers to make the right recommendation at the right time, and to do so in a customer’s preferred channel.

Targeting &Segmentation

Program managers can have a wide range of messages to offer their customers, but it can be challenging to figure out which one is right for each customer.

EnergySavvy’s UCX platform enables utilities to create personalized and consistent omni-channel experiences by displaying unique and tailored recommendations for each customer—across any channel.

Proactive CustomerEngagement

Program managers not only have to engage with customers via mail, but also must integrate the website, mobile, MyAccount portal, and social media into their outreach—and ensure that these interactions meet modern customer expectations.

EnergySavvy’s UCX platform enables utilities to create personalized and consistent omni-channel experiences by displaying unique and tailored recommendations for each customer—across any channel.

Program Enrollment

Traditional methods of utility outreach that rely on lists of generic tips often result in low program participation, low enrollment and lower customer satisfaction.

EnergySavvy’s Residential Online Assessment drives the highest and most cost-effective program enrollment in the industry by delivering a tailored customer experience and personalized recommendations for DSM programs—enabling utilities to drive engagement across a broad and customizable array of offers and programs.

Workflow Automation

Workflow Automation enables program managers to have complete oversight of their program pipeline, project, and contractor performance. Using real-time analytics to deliver insights on projects, Workflow Automation makes it easy to identify what’s working and what’s not—enabling trade allies, retailers, lenders and others to spend their time doing their jobs rather than filling out manual paperwork.

Ready to jumpstart your program performance?