Proactive Customer Engagement

Proactive Customer
Engagement

Deliver the right message to each customer in their preferred channel.

The Utility Customer Engagement Challenge

 

Not only do today’s utility customers have an increasing number of choices in how they get and use energy, but they are also expecting the more personalized experience they receive from companies like Amazon and Netflix.

But hamstrung by siloed data, teams, and processes, operational cost pressures, and c-sat challenges, how can a utility deliver personalized customer engagement that consistently matches the right offer to the right customer at the right time—without a budget-busting, multi-year IT project?

The EnergySavvy Solution

Personalized Proactive Customer
Engagement

EnergySavvy’s Utility Customer Experience (UCX) solution suite enables utilities to create personalized and consistent omni-channel experiences by displaying unique and tailored recommendations for each customer—improving engagement, participation, and customer satisfaction.

With EnergySavvy, no matter how a customer chooses to engage: call center, web, mobile app, email, text, social, energy assessment, and more, they’ll receive the same set of always-current, prioritized next best action recommendations.

With EnergySavvy, instead of randomly sending out emails, we were able to target houses with high savings potential and really drive our achievement rates up.

— Chris Baker, APS

Solving Key Utility Customer Engagement Challenges

Marketing

EnergySavvy’s Utility Customer Experience (UCX) platform brings together relevant customer data, enabling marketers to deliver prioritized offers for each customer, create personalized messages in any marketing tool or channel, and streamline program enrollment—reducing the hours of manual work and processes in targeting customers for key products and initiatives.

Customer
Experience

Using energy AI, EnergySavvy’s UCX platform enables utilities to easily target each customers with highly relevant actions at each moment—providing customers truly personalized customer engagement, no matter the channel.

DSM / EE

EnergySavvy’s UCX platform and Workflow Automation solution enable DSM/Energy Efficiency managers to drive greater and more personalized customer engagement, automate manual processes, view a single, always current-moment version of the truth, and optimize program performance with near real-time data.

More proactively engage your utility customers.