Powering program engagement for low-income customers.
The Low-Income Engagement Challenge
Today’s utilities have multiple ways to help their low-income customers save money, increase energy efficiency, and ensure energy security for themselves and their families during hot summers and cold winters.
But with a wide range of possible offers, products, rates and programs—and each with its own eligibility requirements and enrollment processes—how can modern utilities instantly know which is the best program for every customer, and increase LMI program enrollment at the same time?
The EnergySavvy Solution
EnergySavvy’s Utility Customer Experience (UCX) platform enables utilities to recommend the best offer to each low-income customer, using personalization based on utility-specific energy analytics and each customer’s personal journey.
The result is more relevant recommendations, higher program enrollment, easier utility low-income program management—and, ultimately, more stable, comfortable, and satisfied low-income customers.
“It worked magically and my customer was very happy with the offers!”
— Contact Center Rep, National Grid
Solving Low-Income Challenges
EnergySavvy’s Utility Customer Experience (UCX) platform enables contact center leaders to develop prioritized, analytics-driven, next-best actions for each customer—making this data available to CSRs in real time and enabling them to better uncover and resolve customers’ underlying issues, to minimize or prevent future calls.
EnergySavvy’s UCX platform enables utilities to easily target each customer with highly relevant actions at each moment—providing customers a truly personalized and consistent utility experience, no matter the channel.
DSM / EE
EnergySavvy’s UCX platform and Workflow Automation solutions enable DSM/Energy Efficiency managers to drive greater and more personalized customer engagement, automate manual processes, view a single, always current version of the truth, and optimize program performance with near real-time data.