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Uplight Solutions

A unified platform to engage, activate, and orchestrate your customers and their energy usage.

Uplight can help you:

  • Balance Grid and DER Challenges

  • Balance Grid and DER Challenges

    Uplight helps utilities embrace, manage and direct the influx of DERs by driving targeted load shift and new rate adoption and a better understanding of where DERs are on their system.

    Less than 2% event opt outs with Uplight Marketplace, compared to 20% industry norm for bring-your-own-device programs.

    More than 1,500 customers enrolled in a demand response program in one day through marketplace integration, program marketing, instant rebates and frictionless enrollment.

    Solutions Uplight offers:

  • Achieve Program DSM Goals

  • Achieve Program DSM Goals

    Hit regulatory goals without busting the budget. Uplight delivers cost-effective energy savings, peak load reduction and load shift for both residential and business customers.

    5.33 TWh offset through Uplight’s behavioral energy efficiency programs, enabling technology, and more.

    More than 178,000 new DSM program participants from receiving Home Energy Reports at a single utility.

    Solutions Uplight offers:

  • Diversify Revenue Sources

  • Diversify Revenue Sources

    As the utility business model evolves, you need to improve earnings without major capital investments. Uplight helps utilities to streamline the transactional experience—offering more products and services to diversify earnings.

    35% increase in cost-effectiveness when utilities use Uplight Marketplace.

    24 billion+ data points from hundreds of customer attributes powering personalized insights.

    Solutions Uplight offers:

  • Improve Customer Relationship

  • Improve Customer Relationship

    Turn your utility into a true customer energy advisor, boosting JD Power scores, Net Promoter scores and trust in your utility. Uplight’s solutions help you engage and activate your customers—building a relationship that’s deeper than the energy bill.

    38% increase in CSAT related to bill understanding among non-residential customers at Electric Ireland.

    15% improvement in trust scores among National Grid’s LMI customers who experienced more personalized contact center interactions.

    Solutions Uplight offers:

  • Reduce Service Cost

  • Reduce Service Cost

    Lighten your customer burden and increase utility earnings by reducing O&M costs like call center and program marketing. Uplight’s solutions help utilities reduce call center volumes, increase first call resolution and increase program enrollment.

    16% increase in arrears collections at National Grid.

    14% decrease in call volume for customers who enrolled in programs at National Grid.

    Solutions Uplight offers: