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Resources

Insights and best practices at your fingertips.

Washington Gas Energy Efficiency Program Enrollment

Leverage personalization to improve energy efficiency program.

Case Studies
PSEG Long Island Workflow Automation

Reduce the administrative burden and improving efficiency with Workflow Automation.

Case Studies
National Grid Contact Center Personalization

Rise to the personalization challenge through the contact center.

Case Studies
ComEd Marketplace

Marketplace: a next generation digital platform for consumers.

Case Studies
Duke Energy Advancing Behavioral Energy Efficiency Programs

Power North America’s largest behavioral energy efficiency program.

Case Studies
PSEG Long Island Home Performance Program

Getting programs on track with energy assessments.

Case Studies
Arizona Public Service Home Performance Programs

Optimizing home performance programs with automated workflows.

Case Studies
National Grid Streamlines Energy Efficiency Program

National Grid creates one system of record for all program stakeholders.

Case Studies
Transforming the Utility-Customer Relationship

Driving deeper customer relationships through marketplace.

Case Studies
Combining Utility Customer Analytics with Smart Implementation

BGE, ICF International, and Uplight partnered to use customer analytics in a retrocommissioning program.

White Papers
The Future of Home Energy Reports

Learn the four key components of a modern HERs program.

White Papers
The Power of Utility Branded Marketplaces

5 best practices for utility Marketplace success.

White Papers
The 10 Most Valuable Insights From Accenture’s SMB New Energy Consumer Report

The 10 most valuable insights from Accenture.

eBooks
Five Best Practices for a Successful Rate Rollout

Successfully roll out TOU rates with personalized, proactive approach.

eBooks
The Four Challenges of Modern Utility Customer Care

Resolve customer calls before they begin.

eBooks
The Amazon Effect

Energy in the on-demand era and what it means for utilities.

eBooks
Engaging Low-Income Customers

Unlocking modern low-income customer engagement.

eBooks
Creating the Personalized Utility

Transform your business into the Amazon, Netflix or Lyft of energy.

eBooks
Obstacles to Modern DSM

Achieving goals and meeting customer expectations.

eBooks
Three Challenges for Energy Efficiency Program Portfolio Management

Take control over your energy efficiency program portfolio.

eBooks
Why Modern Customer Energy Assessments Matter

Six reasons why assessments are still critical to your customer engagement strategy.

eBooks
The Time is Now: Demand More from DR

Rethinking demand response: creating more impact and comfort.

eBooks
Know Your Customers

Three keys to serving the business customers of the future...today.

eBooks
The Utility Customer Experience Investment

Unlock the full potential of personalization.

White Papers
The Future of Business Customer Engagement

Missing the mark with your business customers?

eBooks
Arizona Public Service Call Center

Turn high-bill complaints into satisfied customers.

Case Studies