Professional Services

Proven expertise to transform your customer experience and operations.

Solve Your Most Pressing Challenges

Technology isn’t always the whole solution, which is why we provide a wide range of Professional Services to identify and deliver on our clients’ most important customer objectives. To gain as much leverage as possible from their investments in new technology, we help utilities improve program design, technology management, and customer engagement.

Our Services team has more than 60 combined years of experience meeting our energy-industry clients’ needs, and over 130 years of building and supporting complex software systems. Let us put that experience to work in solving your most pressing challenges.

Professional Services are customized to meet the needs of our clients but often include:

  • New program design, implementation and adoption planning
  • Process mapping and solutions engineering
  • Marketing program design and execution
  • Targeted marketing & segmentation and outreach programs
  • Scorecard & targeted QA design and management
  • Data integration and reconciliation
  • Web analytics and program outcomes measurement
  • Project management for related initiatives