The SavvyUtility Blog

  • Customer Service Representative

    Stop High Bill Calls Before They Begin

    Customer service representatives (CSRs) are all too familiar with customers calling about high bills. These calls make up over half…

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  • Contractor shaking hands

    How PSEG Long Island Saved Their Contractors 5,400 hours per year

    After taking ownership of their HPwES program from NYSERDA in 2016, PSEG Long Island sought to improve both the contractor…

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  • home with family

    New eBook: Home Performance Success: Overcoming the Four Challenges

      Home Performance Programs can be beneficial to utilities and to customers alike. They can enable utilities to reach their…

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  • Mom and daughter reading

    Putting Personalization to Work for Utility Marketing

      In today’s increasingly digital world, utility marketing leaders have growing responsibilities, but also have limited and outdated tools to…

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  • 360º analytics view

    Why Horizontal Software So Often Can’t Deliver Utility-Specific Value

      Utilities today are evaluating any number of software options at any given time. With an overwhelming number of options…

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