The SavvyUtility Blog

  • Woman on Phone with Coffee

    New eBook: 8 Solutions to Better Serve LMI Customers

    Billing inquiries are the #1 issue for customers calling into utility call centers. And many of these inquiries are from…

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  • Aaron Goldfeder

    A note from the CEO: 5 Things You Didn’t Know About EnergySavvy

    Time is flying! EnergySavvy is celebrating eight years of serving the utility industry. From the earliest days of our leading digital…

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  • Green energy meter

    Driving Towards Energy Savings at the Customer Meter – Trends and Implications

      These remarks were delivered as part of the recent AESP annual conference. There is a great deal of talk…

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  • SnoPud Home Energy Assessment

    Snohomish County PUD Launches Online Home Energy Profile

    Powered by EnergySavvy, Snohomish County Public Utility District (the PUD)’s Home Energy Profile guides customers through a quick and easy…

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  • Customer Service Representative

    Stop High Bill Calls Before They Begin

    Customer service representatives (CSRs) are all too familiar with customers calling about high bills. These calls make up over half…

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