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The SavvyUtility Blog

  • Big data

    Implementing a Customer Experience Solution without the IT Headache

    Planning and implementing a project can seem like a big house remodel–long, full of unknowns, and almost always over budget.…

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  • Call Center

    Unlocking Modern LMI Customer Engagement

    Many utilities today are looking to better serve their LMI customers with expanded programs and initiatives, but this customer segment…

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  • Contractor and Laptop

    Reduce End-Of-Year Program Chaos

    The end-of-year crunch can exacerbate the limits of utility program management. Manual processes, siloed data, limited budget, and the coordination…

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  • Unlocking the Full Potential of Utility Investments in Personalization

    One of the things we’ve found in working with so many utilities across the country on their customer experience transformation…

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  • Couple looking at energy usage in the park.

    Personalization for Gas Utilities: Without the IT Headache

    The world is changing. Previously, an energy customer’s main decision might have only been between whether they use gas or…

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