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Marketing and Outreach

  • Energy Efficiency

    Washington Gas Empowers Customers to Improve Energy Efficiency

    Washington Gas wanted to drive energy awareness and help their more than million gas customers take control of their energy…

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  • Customer Service Representative

    National Grid: Rising to the Personalization Challenge

    National Grid USA, part of one of the largest investor-owned energy companies in the world, wanted to create a more…

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  • family tablet kitchen

    National Grid Expands Personalization Platform to 2 Million Customers

    We are excited to announce that National Grid is expanding its implementation of our Utility Customer Experience (UCX) platform. EnergySavvy’s…

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  • Man Setting with Tablet

    DEFG’s Annual State of the Customer in the Utility Sector Survey

    Last month Distributed Energy Financial Group (DEFG), a utility customer experience management consulting firm released the “Annual State of the…

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  • 2019: The year of the personalized utility

    Companies like Amazon and Netflix have created engaging and personalized experiences that customers are not only expecting from other service…

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  • Call Center

    Unlocking Modern LMI Customer Engagement

    Many utilities today are looking to better serve their LMI customers with expanded programs and initiatives, but this customer segment…

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  • Couple looking at energy usage in the park.

    Personalization for Gas Utilities: Without the IT Headache

    The world is changing. Previously, an energy customer’s main decision might have only been between whether they use gas or…

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  • Woman on Phone with Coffee

    New eBook: 8 Solutions to Better Serve LMI Customers

    Billing inquiries are the #1 issue for customers calling into utility call centers. And many of these inquiries are from…

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  • SnoPud Home Energy Assessment

    Snohomish County PUD Launches Online Home Energy Profile

    Powered by EnergySavvy, Snohomish County Public Utility District (the PUD)’s Home Energy Profile guides customers through a quick and easy…

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  • Mom and daughter reading

    Putting Personalization to Work for Utility Marketing

      In today’s increasingly digital world, utility marketing leaders have growing responsibilities, but also have limited and outdated tools to…

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