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Author archive for Crystal Leaver

  • SnoPud Home Energy Assessment

    Snohomish County PUD Launches Online Home Energy Profile

    Powered by EnergySavvy, Snohomish County Public Utility District (the PUD)’s Home Energy Profile guides customers through a quick and easy…

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  • Customer Service Representative

    Stop High Bill Calls Before They Begin

    Customer service representatives (CSRs) are all too familiar with customers calling about high bills. These calls make up over half…

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  • Contractor shaking hands

    How PSEG Long Island Saved Their Contractors 5,400 hours per year

    After taking ownership of their HPwES program from NYSERDA in 2016, PSEG Long Island sought to improve both the contractor…

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  • Mom and daughter reading

    Putting Personalization to Work for Utility Marketing

      In today’s increasingly digital world, utility marketing leaders have growing responsibilities, but also have limited and outdated tools to…

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  • 360º analytics view

    Why Horizontal Software So Often Can’t Deliver Utility-Specific Value

      Utilities today are evaluating any number of software options at any given time. With an overwhelming number of options…

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  • Women with mailer on couch

    How to Boost Engagement When the Clock is Ticking

      It’s already October, and many marketers and program managers are racing to the finish line to meet enrollment and…

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  • Omnichannel customer with laptop and phone

    Three Ways Utility Marketers Can Revolutionize Their Approach to Customer Engagement

    In today’s world, utility marketers face a daunting set of challenges. They need to find ways to reach and engage…

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  • Disaggregated Usage

    Four Ways to Better Leverage Your Online Assessment to Engage Customers

    Online Assessments are critical to any utility’s customer engagement strategy, adding tremendous value for the overall customer experience and satisfaction.…

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  • Straight Road

    The Easier Road to Modernizing Utility Customer Experience

    It is no surprise that today’s utility customers expect the same experience from their utilities as they have with innovative…

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  • Network Of Icons

    EnergySavvy Enables Customer Experience Solutions for Nearly 20 New Initiatives

    EnergySavvy announced today a number of new customers and expansions–enabling utilities to further transform their customer experience. So far in…

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