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Author archive for Crystal Leaver

  • 2019: The year of the personalized utility

    Companies like Amazon and Netflix have created engaging and personalized experiences that customers are not only expecting from other service…

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  • Contractor installing window

    How EnergySavvy helped 4 utilities gain an ACEEE Exemplary Energy Efficiency Program distinction

    ACEEE recently released their fourth report featuring exemplary energy efficiency programs titled, “The New Leaders of the Pack: ACEEE’s Fourth…

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  • Big data

    Implementing a Customer Experience Solution without the IT Headache

    Planning and implementing a project can seem like a big house remodel–long, full of unknowns, and almost always over budget.…

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  • Call Center

    Unlocking Modern LMI Customer Engagement

    Many utilities today are looking to better serve their LMI customers with expanded programs and initiatives, but this customer segment…

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  • Contractor and Laptop

    Reduce End-Of-Year Program Chaos

    The end-of-year crunch can exacerbate the limits of utility program management. Manual processes, siloed data, limited budget, and the coordination…

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  • Couple looking at energy usage in the park.

    Personalization for Gas Utilities: Without the IT Headache

    The world is changing. Previously, an energy customer’s main decision might have only been between whether they use gas or…

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  • Top 10 Smart Energy Solution Providers for 2018

    We’re excited to announce that EnergySavvy is recognized as one of the Top 10 Smart Energy Solution Providers for 2018…

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  • Smith Tower

    EnergySavvy’s Office Building Gets LEED Certified!

    One of the best thing about working for EnergySavvy in Seattle is our office! EnergySavvy’s Seattle office is located on…

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  • National Grid Takes Control Over Their HES Program

    National Grid USA manages hundreds of contractors, projects, and deadlines through their Home Energy Services (HES) program–the top residential energy…

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  • Woman on Phone with Coffee

    New eBook: 8 Solutions to Better Serve LMI Customers

    Billing inquiries are the #1 issue for customers calling into utility call centers. And many of these inquiries are from…

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