Author archive for Crystal Leaver

  • Couple looking at energy usage in the park.

    Personalization for Gas Utilities: Without the IT Headache

    The world is changing. Previously, an energy customer’s main decision might have only been between whether they use gas or…

    by
  • Top 10 Smart Energy Solution Providers for 2018

    We’re excited to announce that EnergySavvy is recognized as one of the Top 10 Smart Energy Solution Providers for 2018…

    by
  • Smith Tower

    EnergySavvy’s Office Building Gets LEED Certified!

    One of the best thing about working for EnergySavvy in Seattle is our office! EnergySavvy’s Seattle office is located on…

    by
  • National Grid Takes Control Over Their HES Program

    National Grid USA manages hundreds of contractors, projects, and deadlines through their Home Energy Services (HES) program–the top residential energy…

    by
  • Woman on Phone with Coffee

    New eBook: 8 Solutions to Better Serve LMI Customers

    Billing inquiries are the #1 issue for customers calling into utility call centers. And many of these inquiries are from…

    by
  • SnoPud Home Energy Assessment

    Snohomish County PUD Launches Online Home Energy Profile

    Powered by EnergySavvy, Snohomish County Public Utility District (the PUD)’s Home Energy Profile guides customers through a quick and easy…

    by
  • Customer Service Representative

    Stop High Bill Calls Before They Begin

    Customer service representatives (CSRs) are all too familiar with customers calling about high bills. These calls make up over half…

    by
  • Contractor shaking hands

    How PSEG Long Island Saved Their Contractors 5,400 hours per year

    After taking ownership of their HPwES program from NYSERDA in 2016, PSEG Long Island sought to improve both the contractor…

    by
  • Mom and daughter reading

    Putting Personalization to Work for Utility Marketing

      In today’s increasingly digital world, utility marketing leaders have growing responsibilities, but also have limited and outdated tools to…

    by
  • 360º analytics view

    Why Horizontal Software So Often Can’t Deliver Utility-Specific Value

      Utilities today are evaluating any number of software options at any given time. With an overwhelming number of options…

    by