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Archive for January, 2019

  • 2019: The year of the personalized utility

    Companies like Amazon and Netflix have created engaging and personalized experiences that customers are not only expecting from other service…

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  • Contractor installing window

    How EnergySavvy helped 4 utilities gain an ACEEE Exemplary Energy Efficiency Program distinction

    ACEEE recently released their fourth report featuring exemplary energy efficiency programs titled, “The New Leaders of the Pack: ACEEE’s Fourth…

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  • Big data

    Implementing a Customer Experience Solution without the IT Headache

    Planning and implementing a project can seem like a big house remodel–long, full of unknowns, and almost always over budget.…

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  • Call Center

    Unlocking Modern LMI Customer Engagement

    Many utilities today are looking to better serve their LMI customers with expanded programs and initiatives, but this customer segment…

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