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How Amazon, Netflix, Lyft, and Uber Might Deliver the Utility Customer Experience

This post was originally published on EnergySavvy’s website. EnergySavvy is now Uplight. “Hey Alexa. I got a high energy bill in the mail. How can I lower it this month?” While IoT technology like Alexa might seem futuristic for even a modern utility, these kinds of personalized interactions are not only now possible, but expected
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