The Utility Customer
Modern customer insights, automation and
engagement for every utility
Utilities and the Customer Experience Challenge
Distributed Energy Resources. Cloud computing. The “Amazonification” of customer expectations. Utilities are facing unprecedented changes that are challenging them to reach new levels of customer satisfaction and brand experience—while still growing revenue and holding down operating expense.
To stay relevant and deliver an on-par customer experience, utilities must be able to comprehensively and efficiently deliver the right message, to the right customer, through the right channel, at the right time—in other words: modern customer personalization.
The EnergySavvy Utility Customer Experience Platform
EnergySavvy’s cloud-based customer experience platform (CXP) is the industry’s only utility-focused suite of customer personalization solutions for every customer journey from new move-ins, to service alerts, to value added energy efficiency.
Compatible with any existing utility system or platform, the EnergySavvy CXP:
- Enables a true 360° customer view by integrating customer-relevant data from all internal and 3rd-party sources, as well as all utility program and offer requirements.
- Uses a sophisticated insight analytics engine to always puts the right message in front of the right customer at the right time—through every customer channel.
- Reduces program operational cost, and improves measurement of program and contractor effectiveness through workflow automation, advanced measurement and rich visual dashboards.
- Solves the utility data problem with a modern, industry-specific data model
- Works with any system or platform, delivering unmatched speed-to-value without the IT integration pain
- Has the proven utility delivery and thought leadership experience with more than 30 active utility and energy program customers across the U.S.
We chose EnergySavvy’s proven solutions to help us engage customers and streamline workflow to improve program performance and reduce cost. We’re working with EnergySavvy to continue to scale our programs and maintain our position among the top performing utilities nationwide.Nathan Morey, Manager of Product Development,Learn more
Salt River Project
A Unique, End-to-End Product Suite
The EnergySavvy CXP is a unique suite of products, each addressing a core aspect of the overall utility customer experience challenge, including:
- Programs and Operations
- Marketing and Outreach
- Data and Analytics
- Professional Services