Next Best Action

Increase engagement with intelligent and actionable personalization.

Customer Centric Scoring

Every available action is scored for each individual customer. The action with the highest score for that customer is the Next Best Action, presented first. Since all actions are scored, EnergySavvy generates a list in decreasing order of relevance.

The Same Experience Across Channels

Presenting a consistent cross-channel experience to customers, Next Best Action results are delivered to utility customer service representatives, marketers and program managers and are made available through API integration to other authorized systems. Customers directly interact with their Next Best Actions through the utility website.

A Simple and Clear View of it All

Next Best Action presents an ordered list of actions and initiatives associated with each customer record. Simple reasons for the score is also provided, enabling a customer service representative to explain it to the customer. Scoring results are made available through integration to call center software and other existing utility tools, such as marketing automation software.

Customer Centric Scoring
The Same Experience Across Channels
A Simple and Clear View of it All