APS boosts customer sat with Optix Engage, EnergySavvy announces three new utility clients

Turning high-bill complaints into a customer service opportunity

Each summer, Arizona faces searing desert heat, sending electricity bills higher as air conditioning works overtime to keep up. Consequently, utilities like Arizona Public Service (APS) are confronted with a surge of high bill complaints fielded by their call centers.

APS_Energy_AnalyzerThis summer, APS launched a campaign to turn unhappy customer calls into customer engagement opportunities, sending callers an auto-generated letter that links to the Optix Engage online audit. Branded by APS as the Home Energy Analyzer, the online audit has given call center representatives a tool to empower customers to reduce their energy use by identifying no-cost and low-cost solutions.

Through this effort, the utility was able to engage 7,158 customers who contacted the call center during the heat of the summer. Measuring the impact of the campaign, APS found that Optix Engage helped lead to a 4% increase in satisfaction of APS customer service and an 11% increase in satisfaction with APS’s contact resolution, all with zero negative impact on call handle time.  To learn more, read the case study.

EnergySavvy welcomes new clients: Salt River Project, New Mexico Gas Company (NMGC), and Public Service of New Mexico

We’re excited to announce three new EnergySavvy clients in the Southwest. All three are launching Optix Engage, our intuitive online energy audit.

“This new energy audit tool is a powerful way for customers to learn about home energy use,” says Steve Casey, manager of NMGC’s energy efficiency program. “For just a few minutes investment of their time, customers receive personalized recommendations on the best ways to save energy and save money.”

And Salt River Project (SRP), which has been recognized for its success in surpassing its energy efficiency goals, is also launching Optix Manage for their Home Performance with ENERGY STAR® program.

In no small way, the success of neighboring EnergySavvy clients like Arizona Public Service, CPS Energy and Black Hills Energy encouraged SRP, New Mexico Gas Company, and Public Service of New Mexico to adopt Optix as a proven demand-side management system.

EnergySavvy now serves more than 25 utility and state energy efficiency providers in more than 20 states.

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PSEG Long Island Increases Average Megawatt Savings per Project by 61%

PSEG LI Logo

In 2012 PSEG Long Island faced challenges in their Home Performance programs and were poised to fall short of their peak electric savings goals.

As of August 31, 2014, PSEG Long Island drove:

  • 500% year-over-year increase in online leads
  • 9% increase in average customer dollars saved
  • 61% increase in the programs’ average Megawatt savings per project over the previous year

What Changed? Read below or check out the full case study.

Working with Partners to Identify Improvements

To address program challenges and achieve energy savings goals, PSEG Long Island turned to contractors and other industry partners to identify and develop untapped customer opportunities.

In order to achieve better homeowner engagement, PSEG Long Island launched EnergySavvy Optix Engage, branded as their Online Home Energy Profile. As customers complete the profile, they are given custom energy-saving recommendations for their homes as well as simple steps to apply for an energy-efficiency program, should they qualify.

Results

The Online Home Energy Profile marketing campaign helped drive five times the volume of activity compared with the year before.

The Online Home Energy Profile marketing campaign helped drive five times the volume of activity compared with the year before.

This summer, PSEG Long Island launched a promotion for the Home Energy Profile by entering those who complete a profile in a drawing to win one of five $1,000 Best Buy gift cards.  More than 17,000 customers participated, bringing the total number of profile completions to 30,000 by August 31, 2014.

Of those customers, more than 6,000 went on to request an appointment for the Home Performance Direct Program, five times the number of online leads generated in the previous year.

Read the full case study.

Check out PSEG Long Island at ACI New England

Attending the ACI Regional Home Performance Conference in Springfield, Massachusetts? Stop by the Program and Contractor Roundtable on October 16th at 10:30 am to hear from PSEG Long Island and EnergySavvy.

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EnergySavvy Recognized as ‘Best Workplace’ and Executives Honored by ‘40 Under 40’ Award

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We are proud to have clients and employees around the country, but Washington is a special place for EnergySavvy. Founded in Seattle in 2008, EnergySavvy now employs nearly 50 people in the Emerald City with more in Boston and beyond.

Today we’re honored and humbled to announce that EnergySavvy has been named a Best Workplace in Washington State by the Puget Sound Business Journal. Given how many amazing and iconic companies are based in the Pacific Northwest, it’s a thrill to be recognized among them.

And if that wasn’t enough, two of EnergySavvy’s executives, CEO Aaron Goldfeder and COO Scott Case have been named to this year’s 40 Under 40, a Business Journal award that spotlights the top business leaders under the age of 40 who excel in their industry and show dynamic leadership.

While the recognition is flattering, the team is driven by a simple vision to power the world efficiently. What’s more, the EnergySavvy team is growing – in Seattle, Boston and other great places around the country. Check out our jobs page for all the details.

We’re Hiring and Having Fun Doing it

Recently the team was out and about in Seattle giving away cupcakes and asking Seattleites if they are, well, EnergySavvy. Check out the video.

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Funding Round Oversubscribed at $8.25 Million, New Regulatory Team Announced

Making energy efficiency measurable and predictable through software, EnergySavvy will build on rapid market adoption with additional investment.

 

On the heels of a recent investment from Prelude Ventures, we’re excited to announce today two additional institutional investors:  EnerTech Capital and El Dorado Investment Company, bringing the total funding round to $8.25 Million.

Dean Sciorillo

Dean Sciorillo, Director at EnerTech Capital, joins EnergySavvy’s board of directors

EnerTech Capital is a highly successful energy technology investment firm that recently raised $120 million to create their fourth fund. We’re thrilled to welcome Dean Sciorillo, Director at EnerTech, to EnergySavvy’s board of directors.

El Dorado Investment Company is the investment arm of PinnacleWest Capital Corp., the holding company of Arizona Public Service, an EnergySavvy customer since last year. We’re grateful to expand a relationship with one of our best customers.

The demand-side management industry is truly evolving as the market for energy efficiency matures and major proposed regulations like EPA’s Clean Power Plan make an impact. These forces have greatly increased the premium for utilities to deliver real and verifiable energy efficiency.

EnergySavvy is fortunate to have a rapidly growing customer base of electric and gas utilities as well as statewide energy efficiency programs. Our vision is to power the world efficiently and we do that uniquely as the only true enterprise cloud company built ground up for the utility demand-side management (DSM) industry.

“While VC funding is generally up, cleantech investment is still crawling out of a crater,” said Aaron Goldfeder, CEO and co-founder of EnergySavvy. “We’re delighted to be oversubscribed and to have had our choice among some terrific investors. As an industry, our task is to bring modern quantification of energy efficiency to core utility goals. We’re excited to serve our clients on that mission and with well-respected investors supporting the company, we’re in a better position than ever to do just that.”

“We believe we are at a point now where energy efficiency and customer engagement are critically important for utilities as they plan for the future,” said Dean Sciorillo, Director at EnerTech Capital. “The team at EnergySavvy is enabling utilities to connect with and engage customers to make meaningful and appropriate energy improvements that result in successful programs that build lasting, trusted relationships.”

Welcome to EnergySavvy’s Regulatory Affairs Team

http://www.dreamstime.com/royalty-free-stock-photography-courthouse-government-building-image27971307In addition to scaling engineering and sales, this latest funding has enabled us to build a regulatory affairs team to align technology and client needs with an increasingly complex regulatory environment. Jake Oster, former Deputy Chief of Staff and Legislative Director to U.S. Congressman Peter Welch (D-VT), becomes EnergySavvy’s Senior Director of Regulatory Affairs. David Markarian, former Vice President of Government Affairs at NextEra joins EnergySavvy as Senior Policy Advisor.

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Energy Efficiency Innovation Gets Boost Under the EPA’s Proposed Clean Power Plan

Energy Efficiency “most cost-effective system of emission reduction” under the EPA Clean Air Act Section 111(d) Rule

Today’s release of the proposed Clean Power Plan under EPA section 111(d) underscores the role of energy efficiency as our nation’s least-cost resource. Demand-side management rightfully earns its place as a critical part of a system-wide approach to reduce emissions 30% by 2030.

McKinsey estimates the opportunity to eliminate more than $1.2 trillion in waste in just this decade. But significant barriers have prevented energy efficiency from realizing its full potential. According to UN Intergovernmental Panel on Climate Change (IPCC), one of the key limitations in achieving these additional efficiencies is lack of access to critical information.

Even though the U.S. is on a positive energy efficiency trend – annualized electricity savings are up 82% in 5 years and utility programs saved 126 Terawatt hours in 2012 – the rate of spending has outstripped savings. Spending was up 155% over the same period to $6.9B in 2012.

US Electricity Savings - EEIEE Budgets 2007-2013

Source: The Edison Foundation

It is these very challenges that modern software solutions like EnergySavvy are positioned to overcome. Our innovation focuses on quantifying and delivering real and verifiable demand-side savings, while providing real-time and accurate measurement of its effectiveness to regulators, utilities and customers alike.

Time to Get Beyond 20th Century Approaches

Energy efficiency – famously referred to as our “first fuel” by energy thought leader Daniel Yergin – historically has been dogged by inadequate data and information access. Those resisting energy efficiency have used these challenges to urge abandonment of its practices and programs.

Illustrating their point, the 20th-century approach to energy efficiency quantification is to collect a year’s worth of rebates or more, stack them up and then hand them off to evaluation. Typically, six to 18 months later, a lengthy and complex report shows up to indicate savings, realization rates and cost.

This method of energy efficiency quantification is like a business that sends its auditors stacks of receipts and bills to create their financial statements rather than use accounting software. No scalable business could survive this way, and neither should the nearly $10 billion utility DSM industry.

As an example, several years ago, one utility launched an air-sealing program using deemed savings. During evaluation, those savings were found to be 90 percent too high; but the utility was still using the original savings calculations for two to three years after, which meant that the total write-down, once the numbers were corrected, was material.

Locking up energy efficiency quantification into esoteric paper reports years after the fact creates a murky silo that leaves regulators, utilities and other stakeholders in an often un-empowered and frustrated position. And when evaluation surprises cause regulatory friction or lag, real financial, investor and consumer interests hang in the balance – and now, EPA regulations too.

Real and Verifiable

As reported by Greentech Media, Secretary of Energy Ernest Moniz recently announced that no ‘credible resolution’ ignores the demand side of the energy system. But we need to deliver on what the NRDC has concluded: “energy efficiency programs should include rigorous requirements to ensure that reductions in electricity use and the resulting emission reductions are real and verifiable.”

Our technology now provides tools to measure, quantify and deliver real savings in energy efficiency in ways previously unavailable. The software and systems that make energy efficiency simple to measure and manage are already enabling the vision of a world powered by energy efficiency. Indeed EnergySavvy is driven by this mission. It’s our guiding light.

A World Powered by Energy Efficiency

The EPA’s proposed flexible approach calls reduced electricity demand across the electric grid the “most cost-effective system of emission reduction” for greenhouse gases. And now states can rely on modern technological advancements to quantify and deliver savings reliably and predictably. The technological advances that now allow energy efficiency to meaningfully contribute to a system-wide approach to meeting emissions reduction provides great potential win for both consumers and producers of energy, and the economy as a whole.

While some express doubt about the industry’s ability to quantify and deliver predictable energy efficiency savings, innovation has reached new heights. A world powered by energy efficiency isn’t a hollow concept – it’s today’s reality.

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